No surprises.
No hidden handling.

We use third-party analytics tools to understand site-level performance: how pages perform overall, where visitors arrive from, what content is read. These tools may set cookies on your device under their own policies. Important: we do not have a way to look up an individual visitor's activity in these tools. The analytics data lives with the providers and is aggregated/anonymized by their systems. We see counts and patterns, not personal browsing histories. If you want to opt out of analytics, browser settings, ad blockers, or each provider's own opt-out controls give you that choice. Core site functionality is unaffected.

Payment processing for projects, one-time purchases, and recurring subscriptions is handled through Chargebee on a custom checkout domain (pay.shifteq.com). Card data is entered directly into Chargebee's PCI-DSS Level 1 environment and is never seen or stored on this website or our own systems. Under Chargebee, the actual card processing is routed to a payment gateway based on currency: Stripe for USD charges and RazorPay for INR charges. Both gateways operate under their own published privacy policies and PCI-DSS controls. ShifteQ receives only the settled funds and a reference to the transaction; we do not receive or store the raw card number, CVV, or banking credentials. Chargebee retains the records required to operate billing: customer name, billing email, billing address, plan and invoice history, and tokenized payment identifiers. The "Manage subscription" link on this site opens a Chargebee-hosted self-serve portal so you can update payment methods, download invoices, or cancel a plan directly with the processor. For one-off project work outside the subscription catalogue, payment may still be invoiced and processed through Chargebee or a comparable provider; we never receive raw card or bank credentials by email or form submission.

Briefs submitted for the Domain Concierge service contain sensitive information: the target domain, brand context, budget ceiling, and acquisition urgency. This information is treated as confidential and is not shared with the seller, registrant, or any third party during outreach unless it is strategically necessary for the negotiation and the buyer has explicitly approved its disclosure. Outreach is conducted under buyer anonymity by default. ShifteQ represents the buyer in negotiations without revealing the buyer's name, brand, or budget unless the buyer authorises it. The seller learns the buyer's identity at closing, when terms are already locked. An NDA is available on request and is signed before any sensitive details are exchanged. Mention it in the brief and we will send the NDA before further discussion. Closing is routed through Escrow.com (or an equivalent escrow service). The escrow provider receives the buyer's name, billing details, and payment information as required by their KYC and anti-money-laundering obligations. That data is held under the escrow provider's own privacy policy. ShifteQ does not retain the buyer's payment information; we receive only the commission portion of the disbursement. Written outreach attempts, seller responses, and negotiation records are retained for the duration of the engagement and for the 90-day tail period that follows. After that period, records are retained only as needed for bookkeeping, dispute resolution, or legal obligations, consistent with the data retention policy below.

Form submissions are stored in an encrypted database (Neon). Access is limited to the people directly working on your engagement. Communications and project files are handled with care. No method of transmission over the internet is completely secure. While we apply standard security practices, we cannot guarantee absolute protection against all threats.

This website is intended for business use and is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through this site, contact us and we will delete it promptly.

This privacy policy is governed by the laws of India. Any disputes relating to privacy or data handling that cannot be resolved informally are subject to the jurisdiction of the courts in Thane, Maharashtra, India.

This policy may be updated as the website, tools, or legal requirements evolve. The date at the top reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.